Account and data deletion

Open MON COLIS, go to Profile, tap « Delete my account » and confirm.

Your request is recorded immediately and processed within 30 days.

Email contact@moncolisapp.com with the phone number linked to your account.

We may ask you to verify that number: it is the only way to make sure nobody has someone else's account deleted. The same 30-day period applies.

Your name, saved delivery addresses, profile picture and saved payment methods are erased.

Your phone number and email address are replaced with technical identifiers that no longer identify you.

Your device's notification identifier is removed: you stop receiving any alerts.

Order, delivery and transaction history is kept, but attached to an account that has become anonymous: no name, phone number or address remains in it.

We keep it for our accounting obligations and to settle a dispute or refund already under way. That is the only reason.

If an order is in progress or your wallet holds a balance, settle them before requesting deletion: once the account is anonymized, we can no longer link you to those amounts.

Write to contact@moncolisapp.com. You can also request access to your data, or its correction, at the same address.